3.6 Troubleshooting / FAQ

  • Payment data does not appear in the SyFu app (automatic): It takes 3–5 business days for the issuer to reflect the data. Please check again after a few days.

  • Cannot BIND: Confirm sequence (Check-in → Payment → Import → BIND) and 4-hour store rule.

  • Different store names: Issuer statement names may differ from actual store names. If it was a valid in-store payment, it is still eligible.

  • Wrong entry: Manual imports can be deleted (check-ins and cooldowns are not

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