3.6 Troubleshooting / FAQ

• Payment data does not appear in the SyFu app (automatic)

  After linking, data updates fall into two patterns—automatic or manual—depending on the financial institution’s specifications. If manual updates are required, a manual refresh button will appear in Payment Data History.

  Update Type	Description
  Automatic	No action required. New payment data is imported automatically on a regular basis.
  Manual	Manual action is required. Press the [Refresh] button on Menu ＞ Payment Data History to retrieve the latest data.

  If your payment data has not been reflected after more than 5 business days, please contact us via a support ticket on SyFu Discord. 🔗 Discord: https://discord.gg/syfuofficial

• Cannot BIND: Confirm sequence (Check-in → Payment → Import → BIND) and 4-hour store rule.

• Different store names: Issuer statement names may differ from actual store names. If it was a valid in-store payment, it is still eligible.

• Wrong entry: Manual imports can be deleted (check-ins and cooldowns are not