# 3.6 Troubleshooting / FAQ

* **Payment data does not appear in the SyFu app (automatic)**

  After linking, data updates fall into two patterns—automatic or manual—depending on the financial institution’s specifications.\
  If manual updates are required, a manual refresh button will appear in Payment Data History.

  | Update Type   | Description                                                                                                        |
  | ------------- | ------------------------------------------------------------------------------------------------------------------ |
  | **Automatic** | No action required. New payment data is imported automatically on a regular basis.                                 |
  | **Manual**    | Manual action is required. Press the \[Refresh] button on Menu ＞ Payment Data History to retrieve the latest data. |

  If your payment data has not been reflected after more than 5 business days, please contact us via a support ticket on SyFu Discord.\
  🔗 Discord:[ https://discord.gg/syfuofficial](https://discord.gg/syfuofficial)

* **Cannot BIND**: Confirm sequence (Check-in → Payment → Import → BIND) and 4-hour store rule.

* **Different store names**: Issuer statement names may differ from actual store names. If it was a valid in-store payment, it is still eligible.

* **Wrong entry**: Manual imports can be deleted (check-ins and cooldowns are not