# 4.3 Frequently Asked Questions (FAQ)

**Q. My statement isn’t showing up. What should I do?**\
→ Some issuers take **3–5 business days** to update. Please check again later.

**Q. The merchant name is different from the actual store. Is it valid?**\
→ Yes. Issuer statements often use different naming. As long as the payment was made at a physical store, it is valid.

**Q. I registered the wrong statement. Can I fix it?**\
→ Manually imported entries can be deleted. However, **check-in counts and cooldowns cannot be restored**.

**Q. Can I BIND at the same store on the same day?**\
→ Yes, but only if you wait at least **4 hours** before re-check-in.